Frequently Asked Questions

Do I have to pay to reserve a home?

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months' rent. This holding deposit will only be refunded in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.

Is there an initial deposit?

We ask for a dilapidation deposit of one month's rent when you move in (The dilapidation deposit is refunded on condition of the property being returned in a good condition at the end of you tenancy).

What we're doing about COVID-19

Fostering a safe and happy community is at the heart of what we do. That’s why we’ve put the health and wellbeing of our residents, staff and visitors at the forefront of our response to the current coronavirus situation. Following the advice of health authorities and government, we have reopened our buildings for viewings and lettings but have put measures in place to protect everyone, which include:

Virtual viewings in the first instance
Protective screens at the reception desks
Social distancing signage
A limit of one household at a time using a lift
Hand sanitiser in multiple locations
Our on-site team will also be wearing masks and gloves where required when dealing with contractors and the general public.

We will continue to adapt our service to meet government guidelines. Thank you to everyone who has taken care to follow the measures we’ve put in place so far. Please continue to observe the new signs and instructions so that we can continue to reduce the spread of coronavirus and keep our community as safe as possible. For any questions or responses, or if you are interested in becoming a resident, head over to our Contact page and fill in the form. Our team will get back to you as soon as possible.

What is the discounted rent scheme?

We have a selection of apartments available either through the market rent scheme or discounted market scheme.

Discounted scheme

Our discounted 1 beds start at £960pcm and our discounted 2 beds start at £1,250pcm. These are in high demand and are not always available. In order to rent one of these, you must not be a student, must not own a property in the UK, have either lived or worked in Bath for the last 6 months and earn under £60,000 per annum. If there are two of you, you must all meet this criteria and between you both earn under £60,000 per annum.

Market rent scheme

Our full price 1 beds start at £1,135pcm and our full price 2 beds start at £1,565pcm. We also have a select number of Premium Penthouses which boast balconies, larger floor area, terrific views, welcome gift and a little more privacy. These start at £1,950pcm.

What pets am I allowed?

All of our apartments are pet friendly. We do have a few restrictions on what type, sizes and breeds can stay with us. As a general guide, small pets are ok but medium and large ones may not be. If you would like to bring a pet, there is a pet rent of £30 per month. This is to cover cleaning and general wear and tear over the time they are there.

Is there car parking?

Yes, there are limited parking spaces available for residents on site for an additional monthly charge.

Do the apartments have windows you can open?

Yes – you can open all windows.

When will I be able to move in?

We will pencil in a provisional move in date at the time of reservation and as soon as you have successfully completed your referencing we can confirm this.

How do I book a viewing?

You can contact our resident services team on 01225 530050 or get in touch via email on This email address is being protected from spambots. You need JavaScript enabled to view it.. We have a range of amazing apartments that suit all needs. Our team will help you find your perfect home and talk you through the whole process.

Are there fees to pay?

We are proud to charge no letting fees. All you will need to pay is your first month’s rent and deposit in advance approx. 1 week prior to moving in.

Do the apartments come furnished?

We have a range of unfurnished or furnished apartments. We’ve thought of every detail – from the sustainable sofa fabric, to the super comfy beds in every bedroom – every piece has been crafted with our new residents in mind. What’s more, if you remain a tenant at Spring Wharf for 3 or more years, you get to keep the furniture provided. Please get in contact and we can advise what availability we have.

Is WiFi included?

Free high speed Virgin broadband is provided. Please speak to the Front of House team to set this up once you move in.

Is there cycle storage?

There is secure onsite cycle storage throughout which is free for all residents on a first come first served basis.

Is there a residents’ lounge?

Yes, our residents lounge is located on the ground floor in the Grain Store South and has free unlimited coffee, a large TV and super-fast Wifi so it’s great for catching up on work, entertaining friends or just to chill out.

Will there be resident events?

Yes, we will provide resident events from wine and cheese tasting, quiz nights and summer BBQs to book clubs and Yoga. We aim to have something for everyone.

What other services will you offer?

We have a private gym which is open 24 hours per day. Our resident PT instructors can also hold boot camps or personal training for a small charge. We have a private BBQ deck area and outdoor allotments which provide the perfect place to relax and unwind. We have a parcel room, so we can also collect and hold your parcels for you which saves you having to stay home.

What hours do the team work?

We have somebody available from 8am to 8pm each day. In the event of an out of hours emergency we have a dedicated security team in place who will be able to assist.

What our residents say

Don't just take it from us! See what some of our residents think about living in a Legal & General home.

Beautifully designed and quiet area to live. The on-site team are amazing and strive to look after every resident, whatever their needs. Would recommend.

Lewis, Spring Wharf Resident

I have been very impressed with the service delivered so far at Spring Wharf. The team have given me regular updates on the status of my application and have been very approachable whenever I've had any queries. Can't wait to move into my apartment.

Sarah, Spring Wharf Applicant

Well laid out flat and plenty of space in each room. Furnishings are excellent. Communal areas are well kept.

Dan, Spring Wharf Resident

Very spacious and you get a good amount of quality for the money. WiFi, gym and BBQ facilities are great. No issues with security and safety – great.

Mikey, Spring Wharf Resident

The overall impression is that Spring Wharf has a modern, clean design, and seems to be well-appointed. The gym is really useful and I make extensive use of the bike store; I would find it very difficult to get to work otherwise. The staff are helpful and generally knowledgeable, and willing to work around your schedule. Although it is not the cheapest, it seems to be fairly good value for money.

Philip, Spring Wharf Resident

Fantastic apartments, modern and everything you need in one place.

Callum, Spring Wharf Resident

Flats are really nice and modern. The super useful facilities come with a concierge that’ll collect all your parcels so you don’t have to be in. A decent sized gym with all new equipment and a lush residents’ deck.

Spring Wharf Resident

Moving to Spring Wharf has fitted into mine and my partner’s life so perfectly! From having the space to have meetings/do work/have a coffee to the gym and resident deck allows us to have the freedom to lead our busy lifestyle, stress free and with ease. I couldn’t recommend Spring Wharf enough, the FOH team are amazing and so helpful, the maintenance team help immediately with any faults or problems and it’s just so beautiful to live here.

Nic, Spring Wharf Resident

Great development close to Bath city centre. Baths’ housing is expensive and this is on the premium side – but you get what you pay for.

Jonny, Spring Wharf Resident

It has been lush living at Spring Wharf, the staff have been brilliant. Any issues have been sorted and fixed within a few days with no complaints. Everything at Spring Wharf is very easy and accessible. The flats are compact but cater to everything necessary for a working professional couple. Very pleased and impressed!

Sarah, Spring Wharf Resident