Thank you for registering

We have somebody available from 8am to 8pm each day. In the event of an out of hours emergency we have a dedicated security team in place who will be able to assist.

We have a private gym which is open 24 hours per day. Our resident PT instructors can also hold boot camps or personal training for a small charge. We have a private BBQ deck area and outdoor allotments which provide the perfect place to relax and unwind. We have a parcel room, so we can also collect and hold your parcels for you which saves you having to stay home.

Yes, we will provide resident events from wine and cheese tasting, quiz nights and summer BBQs to book clubs and Yoga. We aim to have something for everyone.

Yes, our residents lounge is located on the ground floor in the Grain Store South and has free unlimited coffee, a large TV and super-fast Wifi so it’s great for catching up on work, entertaining friends or just to chill out.

There is secure onsite cycle storage throughout which is free for all residents on a first come first served basis.

Free high speed Virgin broadband is provided. Please speak to the Front of House team to set this up once you move in.

We have a range of unfurnished or furnished apartments. We’ve thought of every detail – from the sustainable sofa fabric, to the super comfy beds in every bedroom – every piece has been crafted with our new residents in mind. Please get in contact and we can advise what availability we have.

We are proud to charge no letting fees. All you will need to pay is your first month’s rent and deposit in advance approx. 1 week prior to moving in.

You can contact our resident services team on 01225 530050 or get in touch via email on [email protected]. We have a range of amazing apartments that suit all needs. Our team will help you find your perfect home and talk you through the whole process.

We will pencil in a provisional move in date at the time of reservation and as soon as you have successfully completed your referencing we can confirm this.

Yes – you can open all windows.

Yes, there are limited parking spaces available for residents on site for an additional monthly charge.

We review pet requests individually. We don't use blanket rules on size or breed, and we don't charge extra rent for pets. Speak to the team to find out what's possible.

We have a selection of apartments available either through the market rent scheme or discounted market scheme.

Discounted scheme

Our discounted 1 beds start at £960pcm and our discounted 2 beds start at £1,250pcm. These are in high demand and are not always available. In order to rent one of these, you must not be a student, must not own a property in the UK, have either lived or worked in Bath for the last 6 months and earn under £60,000 per annum. If there are two of you, you must all meet this criteria and between you both earn under £60,000 per annum.

Market rent scheme

Our full price 1 beds start at £1,135pcm and our full price 2 beds start at £1,565pcm. We also have a select number of Premium Penthouses which boast balconies, larger floor area, terrific views, welcome gift and a little more privacy. These start at £1,950pcm.

We ask for a dilapidation deposit of one month's rent when you move in (The dilapidation deposit is refunded on condition of the property being returned in a good condition at the end of you tenancy).

Yes. A holding deposit must be paid in order to reserve a home. The amount due is dependent on the home you reserve and will be deducted from your first months' rent. This holding deposit will only be refunded in line with the Tenant Fees Act 2019. Please contact the Resident Services Team for more information.

These Terms and Conditions govern the use of this website. Please read them carefully as by using the site you indicate your acceptance of them. These Terms of Use refer to the following additional terms, which also apply to your use of our site:

• our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing and you warrant that all data provided by you is accurate;
• our Cookie Policy, which sets out information about the cookies on our site.

Springwharf.com is a site operated by Legal & General Property Limited in its capacity as investment advisor to Cetza Trustees V3 Limited and Cetza Trustees V4 Limited in their capacity as joint trustees of the Roseberry Place Property Unit Trust.

Legal & General Property Limited is registered in England and Wales under company number 02091897 and has its registered office at One Coleman Street, London EC2R 5AA.

GENERAL PROVISIONS
We reserve the right in our absolute discretion at any time and without notice to remove, amend or vary any of the content which appears on any page of this site, including any terms and conditions. Any changes to these terms and conditions will be posted on this site and by continuing to use this site following any such change you will agree to be bound by the revised conditions.

Whilst we have taken all reasonable steps to ensure that the information contained within the pages of this site is accurate, current and complies with the relevant legislation and regulations, no warranty is given and no representation is made regarding the accuracy of or completeness of this site. We accept no liability for any losses or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors or omissions contained in this website. Content on our site is not intended to amount to advice on which you should rely and you should obtain advice before taking, or refraining from, any action on the basis of the content on our site.

Further, no warranty is given that this site shall be available on an uninterrupted basis and no liability can be accepted in respect of losses or damages arising out of such unavailability.

COPYRIGHT AND TRADE MARKS
All trade marks, service marks, company names or logos are the property of their respective holders and no permission is given by us in respect of the use of any such trade marks, service marks, company names or logos and such use may constitute an infringement of the holders rights.

Reproduction of the pages of this site in whole or in part, without our prior written consent, is strictly prohibited unless for private, non-commercial viewing purposes.

LINKING TO YOUR SITE
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our site other than that set out above, please contact [email protected].

VIRUSES
We do not guarantee that our site will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our site. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

LIMITATION OF OUR LIABILITY
Nothing in these Terms & Conditions shall attempt to exclude liability for death or personal injury or for fraudulent misrepresentation.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our site; or
• use of or reliance on any content displayed on our site.

Please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions will apply to our liability arising as a result of any tenancy we grant to you. These will be set out in the tenancy agreement itself.

APPLICABLE LAW
These Terms and Conditions shall be governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.

General

We are urbanbubble Ltd (company number 06516374) trading as urbanbubble (“we, us, our”). For the purposes of data protection legislation, we are the data controller (registered address of Sevendale House, 7 Dale Street, Manchester, M1 1JA). We are committed to protecting, respecting and securing your data. This Privacy Policy explains our practices, including your choices regarding the collection, use, and disclosure of certain information by the urbanbubble group of companies.

We will process your personal information in accordance with the UK GDPR and national laws which relate to the processing of personal information, including the UK Data Protection Act 2018 and General Data Protection Regulation (Regulation (EU) 2016/679).

This Privacy Policy explains:

• Why and how we may use the personal information that we have obtained from interactions with you (or others), including when you visit and use Our website(s) or when you contact us;
• With whom we may share your personal information; and
• The rights you have in connection with the information we use.

We do not knowingly collect personal information from children aged under 13 and do not target our website to children aged under 13. If you are aged under 13, please do not submit any personal information via our website. Please notify us promptly if you have reason to believe that a child aged under 13 has submitted personal information to us.

By visiting any urbanbubble Ltd affiliated website or corresponding with us by telephone, email (including any of our online forms) or by post you are accepting and consenting to the practices described in this Policy.

2. Information we collect about you

We receive and store information you give to us

When you enquire, own, rent, are party to or lease a property that we manage, create an account on our site(s), contact us (either via our website, in branch, on social media or by telephone), take part in customer satisfaction surveys, apply for a role, we may collect personal information about you, including:

• Contact information: - your name, email address, telephone number, postal address, marketing preferences, social media handles and other information that enables us to contact you;
• Employment information: - your income, job title/role, company/employer’s name and other information related to your employment;
• Payment information: - your credit or debit card details, bank account information, payment and other information required when you make a payment;
• Identity verification and credit check information: - your government issued ID, date of birth, previous address history, signature and other information collected for identity verification and credit checking purposes;
• Enquiry information: - information included within and relating to contacting/enquiry; and
• Survey response information: - your response(s) to our surveys.

Personal information we collect about you

• We may automatically collect information about your use of our site(s), such as the number and duration of visits and details of which particular pages have been visited. We will anonymise this information so that it is not attributable to you.
• We may be able to see your activity on our customer portal(s); last log-in and requests
• Details of your interaction(s) with our team, such as the date, time, reason for contacting us and resolution, and if you call us, your phone number and call recordings

A CCTV system may monitor parts of the building or estate within which you own, rent, or urbanbubble manage, for up to 24 hours a day.

Information we may collect about you from other sources

We may obtain the following personal information about you from the following sources, which we use in ways described in the corresponding sections below:

3. How and why we use your personal information

In order for us to be able to process your personal information, we must rely on a certain legal bases as a data controller. The purposes for which we use your personal information and the legal basis on which we rely is as follows:

What we do with the information

We use information to process a task, your registration, any orders, enhance our services, your experience and to share relevant updates. We ensure that our information collection and processing is always proportionate. We will notify you of any material changes to information we collect or to the purposes for which we collect and process it.

For example, we use your information to:

• Help us quickly and efficiently respond to inquiries and requests
• Communicate with you regarding our service (for example by email, portal notifications and SMS), so that we can send you financial documents, updates on maintenance issues, news about urbanbubble, details about new features and content available on urbanbubble, surveys and to assist you with operational requests such as password reset requests.
• Carry out our obligations to provide you with the information, products and services relating to the service that we are contracted to carry out
• Carry out website admin tasks and for internal operations, including troubleshooting, website safety and security
• Notify you of any changes to our services or our websites

Access to your account and profiles

For ease of access, you can save your portal and app log-in details so that you do not have to re-them every time you want to log in. On our portals and apps, you can choose not to take advantage of this feature on your computer by unchecking the box “Remember me” when you log in to the website. When using our apps, you can log out via your profile.

To sign out of your accounts from your devices choose “Sign out,”. If you are using a public or shared device, you should always log out at the end of the session. 

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites and app, you are responsible for keeping this password confidential. We ask you not to share a password with anyone and to log out of any shared computers.

Although not recommended, you have the right to deactivate your accounts. To do this, email [email protected].

4. Disclosure of Personal Information to Third Parties

We may disclose your information to the following third parties:

We may also disclose your information to the police, regulatory bodies, legal advisors or similar third parties where we are under a legal duty to disclose or share your information in order to comply with any legal obligations, or in order to enforce or apply our terms and conditions and/or any other agreement or contract we enter into; or to protect our rights, property, or safety of our customers, staff or others. This includes sharing/exchanging information with other organisations in the industry or elsewhere for the purpose of fraud prevention/detection and/or referencing.

We will not share your data with third parties for the purpose of those third parties to send you marketing material without your consent.

When disclosing information to third parties, we will share the minimum amount of information that is necessary to complete that task. We will ensure that when data is being shared with third parties that all necessary provisions are in place before the sharing, including but not limited to a Data Sharing Agreement.

In the event of mergers and acquisitions, we may transfer ownership of personal data to a third party who will then become the controller of that data, we will notify all affected data subjects in this case. This will not affect any of your data subject rights as detailed below.

5. International Transfers

Where permitted by the applicable law, we may transfer your personal information to other jurisdictions outside of the UK for the purposes set out in this Privacy Policy. We will implement appropriate safeguards to ensure that the transfer of personal data outside of the UK is secure. The safeguards may include:

• Relying on declarations made by regulators or government (adequacy decisions/regulations)
• Where the third country that the data is being sent is not subject to such declarations, the standard contractual clauses approve by the appropriate regulator or governments will be implemented, as applicable.
• Ensuring that the recipients are subscribed to international frameworks; or
• Such alternative measures as are valid and appropriate at that time.

6. Data Retention

If we collect your personal information, the length of time in which we retain it is determined by several factors including the purpose(s) for which it was collected, it is being used for and our obligations under other laws. We do not retain personal information in an identifiable format for longer than is necessary.

We may need your personal information to establish, bring or defend legal claims. For this purpose, we will always retain your personal information for 7 years after the date it is no longer needed by us for the purpose listed under section 3 (How and why we use your personal information).

The only exceptions to this are where:

• The law requires us to hold your personal information for a longer period, or delete it sooner
• You exercise your right to have the information erased (where applicable) and we do not need to hold it in connection with any reasons permitted or required under the law
• You exercise your right to require us to retain your personal information for a longer period than our stated retention period

7. Data Security

We have implemented appropriate physical, technical and organisational measures to ensure that your personal information is secure from accidental loss and unauthorised access, use, alteration or disclosure. Internally, access to personal information is always limited only to people or parties that have a legitimate business need for accessing. All employees are subject to confidentiality clauses in employment contracts and receive regular data protection training.

Within our websites and apps, you may find outbound links to websites or apps owned and operated by third parties. urbanbubble are not responsible for any personal data that is submitted to any third party that is linked externally to our website(s).

8. Cookies

‘Cookies’ are small pieces of information sent to your computer or device and stored on its hard drive to allow the website to recognise when you visit it. Our website(s) use cookies to obtain an overall view of visitor habits and visitor and user volumes to the website.

If you are using an urbanbubble website, it is possible to switch off cookies by setting your browser preferences. For information on how we use cookies and how to switch them off on your device, please visit our Cookie Policy.

9. Your Rights

You have a number of rights in relation to your personal information under data protection law. In relation to certain rights, we may ask you for information to confirm your identity and, where applicable, to help us to search for your personal information. Except in certain circumstances permitted under applicable regulatory guidance, we will respond to you within one calendar month from either:

• The date that we have confirmed your identity; or
• Where we do not need to do this because we already have this information, from the date we have received your request.

We will ensure to keep you updated with regards to the timeframes in circumstances of exercising your data subject rights. You will be notified if we believe that our response will take longer than one calendar month.

You have the following rights, some of which may only apply in certain circumstances:

10. Changes to This Privacy Policy

This Privacy Policy may be updated from time to time in order to comply with legal, regulatory or operational requirements. Your continued use of the urbanbubble services after any such updates take effect will constitute as acceptance of those changes. To see when this Privacy Policy was last updated, please see the “Last Updated” section below. 

11. Contacting Us

For any questions regarding your account, data, usage of cookies, this Privacy Policy, or for a copy of our complaints procedure, please contact us by email at [email protected].

If you wish to find out more about your rights and the legislation, the supervisory authority in the UK is the Information Commissioner’s Office can be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Last Updated: 19/03/2025.

WHAT ARE COOKIES?
Cookies are small text files that are placed on your device by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

The cookies used by us are based on the International Chamber of Commerce guide for cookie categories:

• Strictly necessary
• Performance
• Functionality
• Targeting

WHAT DO COOKIES DO FOR ME?
‘Strictly necessary’ cookies are essential in order to enable you to move around our website and use its features, such as accessing secure areas of our website (eg My Account). Without these essential cookies, services you have specifically asked for cannot be provided, such as asking for a quote or applying for one of our apartments.

‘Performance cookies’ collect information about how you use our website eg which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you – all the information collected is anonymous and is used to help us improve how our website works.

‘Functionality’ cookies are used to provide other services such as our online calculators and certain navigation elements of the website which enhance your browsing experience, for example, directing you back to a promotion that might have attracted your attention on your first visit. They can also enable us to remember setting choices you make to improve your visit.

‘Targeting’ cookies are used to collect information in order to deliver adverts more relevant to you and your interests. These cookies also allow you to ‘like’ and ‘share’ our pages via social networking sites such as Facebook.

We do not currently use first party targeted cookies on this website.

WHAT DO I NEED TO DO?
The cookie settings on this website are set to ‘allow all cookies’ to improve the overall performance of our website and give you the best user experience.

If you click on ‘OK’, you consent to this and you do not need to do anything further. These settings can be changed at any time through our Cookie Policy at the bottom of our website.

WHAT IF I DON'T WANT COOKIES?
If you want to disable all cookies, please be aware this will make browsing our websites much slower and some of the features described above when using strictly necessary, performance and functionality cookies will not be available to you. However, we understand that this is your decision and you can find more information on how to control your cookies via your browser settings at: www.allaboutcookies.org/manage-cookies and www.youronlinechoices.eu.

Introduction

This Policy applies to our residents who would like to keep a pet in their home at The Spring Wharf.
Our service aims to provide a safe and hygienic environment that minimises the risk of individuals being harmed by an animal.

Policy

1. Maximum of two pets per apartment.
2. Residents wishing to keep a pet must make a ‘Pet Residency Application’ for approval by The Spring Wharf Management Team.
3. Residents wishing to keep an additional pet after moving into the property must first apply for permission via the same Pet Residency Application.
4. For certain pets, e.g. dogs, cats and rabbits, you will be required to sign a Pet Licence.
5. Pets are not allowed in certain areas of the Building. The gym is a pet free zone.
6. Pets must be held on a lead or in a cage or carrier at all times when outside of the apartment in any public places, communal areas and walkways. A fine will be levied for pets not on a lead or in a cage or carrier.
7. You will be responsible for your pets in accordance with the Animal Welfare Act 2006. If The Spring Wharf Management Team believes that a pet kept in the property has been neglected or abandoned, they will report it to an appropriate animal welfare organisation in accordance with the Animal Welfare Process.
8. Dogs should not be left alone in the apartment for more than 4 hours at a time. You must ensure that the dog will not escape from your home, and/or cause damage to the property or building if they are left unsupervised.
9. Pets must be vaccinated and regularly treated for fleas and worms (if appropriate). Vet records confirming up-to-date vaccination or treatment must be provided to The Spring Wharf Management Team within 21 days of request / on a quarterly basis.
10. You must professionally clean the property when you move out, ensuring that the carpets are thoroughly cleaned and treated for fleas and mites. The pet owner must provide a receipt from the cleaning company as evidence.
11. You are responsible for keeping all areas of the property clean and free from parasites, such as fleas.
12. You must ensure your pets do not cause a nuisance to other residents, their guests or staff members. This includes excessive noise and being aggressive. Pets must be kept under control at all times.
13. Pets must not be allowed to foul inside the property, except for caged pets and pets trained to use a litter tray. Any pet faeces must be removed immediately from the outside areas of the Building and disposed of safely and hygienically. A fine will be levied for not cleaning up after your pet.
14. Residents may not breed animals or offer for sale any animal in the property.
15. Any animal listed in the schedule of the Dangerous Wild Animals Act 1976 may not be kept at the property.
16. Any animal with a potential full grown adult size that exceeds 18 kilograms may not be kept at the property.
17. Any dog listed under the Dangerous Dogs Act 1991 may not be kept at the property with the exception of dogs registered on the Index of Exempted Dogs.
18. You are responsible for procuring adequate insurance for your pet throughout the term of your Tenancy.

Dog breed restrictions

The following breeds are restricted:
Akitas, Alaskan Malamutes, American Bull Dogs, American Staffordshire Terriers, Argentine Dogos, Bull Mastiffs, Doberman Pinschers, Fila Brasileiros, German Shepherds, Japanese Tosa, Pit Bulls, Presa Canarios, Rottweiler, Staffordshire Bull Terriers, Tosa Inus, Wolf Hybrids, All mixes of these breeds.

The following pets are restricted

Monkeys, Ferrets, Livestock, Reptiles

The landlord reserves the right to deny residency to any animal deemed aggressive whose breed is not explicitly listed. Should any pet injure any other pets, residents, or on-site staff, the resident will be asked to remove the pet from the premises immediately.

We will:

• Assess the suitability of the individual property for pets.
• Give clear guidelines for residents regarding type and number of pets allowed.
• Follow a robust procedure which puts emphasis on responsible pet ownership, where permission to keep a pet is granted.
• Consider tenancy and/or legal action if there are breaches of tenancy or animal welfare issues.
• Make allowances for assistance dogs.
• Check pet permission before/after visiting you in your home for inspection or maintenance purposes.
• The Landlord retains the right, in its sole discretion, to revoke consent to keep a pet at the premises at any time. Where consent is revoked, the Landlord will give the Tenant 7 days’ notice to remove the pet from the premises. If this is not complied with, the tenant will be in breach of the AST.
• We will hold all relevant data on the customer file on the property management system updated with any pet information.
•  

Building: Spring Wharf

Car Park: the car parking area in the Building including but not limited to all areas for vehicular access from the highway

Parking Licence: any licence granted to a Resident to use an allocated parking space within the Car Park

The following rules and regulations must be observed by any Resident who has a Parking Licence who must ensure that they are also observed by all visitors:

1. Prohibited Uses
   1. Not to hire out any part of the Car Park or levy any charge in respect of the use of any part of the Car Park.
   2. Not to make any alterations or changes to the Car Park.
   3. Not to do any act or thing on or about or near the Car Park which is a nuisance or causes damage to the Landlord or other persons.
   4. Not to carry on any trade or business in the Car Park.
   5. Not to use the allocated parking space for any purpose except for parking a private motor car, motorcycle or bicycle (“Permitted Vehicle”). No commercial vehicles or vans are permitted.
   6. Not to store any fuel or inflammable or combustible substance in the Car Park other than that contained in the petrol tank of a Permitted Vehicle.
   7. Not to fuel, syphon or fill any vehicles with petrol, diesel or other flammable fuel in the Car Park.
   8. Not to store any building materials or other items on the allocated parking space.
   9. Not to refuel vehicles or change or top up oil in the Car Park.
   10. Not to deposit any articles, rubbish or litter in the Car Park.
   11. Not to permit the allocated parking space to become dirty or untidy.
   12. Not to carry out any repairs or maintenance to or testing (save in the event that a Permitted Vehicle breaks down) or washing of Permitted Vehicles.
   13. Not to cause any obstruction to or allow any parking on any of the access ways leading to or from the Car Park.
   14. Not to permit any person or persons or children under the control of the Resident to loiter or play anywhere in the Car Park so as to be a nuisance or disturbance to the occupiers of the other car parking spaces in the Car Park, or the Building.
   15. Not to sound horns or make any other undue noise within the Car Park.
2. Not to cause nuisance or disturbance
   1. Not to do or bring or allow to remain on the allocated parking space or in the Car Park anything that may be or become or cause a legal nuisance or cause injury, damage or disturbance to the Landlord or the occupiers of other car parking spaces in the Car Park, or any occupier of the Building.
   2. To use all reasonable endeavours to ensure that no petrol, oil or grease is allowed to drip or spill in the Car Park from vehicles parked by the Resident and in the event that this does occur to procure that such petrol, oil or grease is removed as soon as reasonably practicable.
   3. Each Permitted Vehicle is to be parked in an orderly manner and within the allocated parking space.
   4. To comply with all instructions relating to the Car Park, including but not limited to, floor markings, parking instructions, notices, traffic directions, speed limits and traffic light signals in the Car Park.
3. General
   1. All goods and vehicles in the allocated parking space will be at the Resident’s sole risk, and the Resident is responsible for their insurance
   2. The Residents shall pay interest at the rate of 4 per cent per annum above the base rate of The Royal Bank of Scotland plc on any instalment of the licence fee due under the Parking Licence which is overdue from the due date until the date of payment.